1. SERVICES PROVIDED

NNW Experiences provides a variety of food-related services, including but not limited to:

Catering services

Private chef experiences

Brunch & nightlife events

Pop-up food activations

Ticketed food events

Meal preparation services

Digital content and event marketing

We reserve the right to modify, update, expand, or discontinue services at any time.

2. BOOKING & PAYMENT TERMS

A. Deposits

All catering and private chef bookings require a non-refundable deposit to secure the date.
Deposits are applied toward the final balance.

B. Final Payments

Final payments must be made by the due date stated on the invoice or booking agreement. Failure to pay by the deadline may result in automatic cancellation.

C. Ticket Purchases

All ticket sales for events are final unless otherwise stated on the event page.

D. Accepted Payment Methods

We accept major credit/debit cards, ACH, and other methods processed through our secure payment providers.

3. CANCELLATION & REFUND POLICY

A. Catering & Private Chef Services

Deposits are non-refundable.

Cancellations within 14 days of the event are subject to full payment.

Rescheduling may be permitted at our discretion based on availability.

B. Ticketed Events

All ticket sales are final.

No cancellations, refunds, or transfers unless the event is canceled by NNW Experiences.

C. Event Cancellations by NNW

If NNW Experiences cancels or reschedules an event, we will notify all attendees and provide instructions regarding refunds or credits.

4. CLIENT RESPONSIBILITIES

By booking with NNW Experiences, you agree to:

Provide accurate and updated contact information.

Communicate allergies or dietary restrictions in advance.

Ensure event locations meet safety and accessibility requirements.

Adhere to event rules, venue restrictions, and behavior standards.

Ensure all attendees behave responsibly and respectfully.

NNW Experiences is not liable for damages caused by clients or guest behavior.

5. FOOD SAFETY & LIABILITY

NNW Experiences adheres to all health and safety regulations.
However, we are not responsible for:

Reactions to undisclosed allergies

Illness resulting from food handled after delivery

Food left out beyond recommended safe time frames

Unforeseen venue or client-side issues

Clients assume full responsibility for proper food handling once our team has completed service.

6. SMS COMMUNICATIONS

By opting into our text alerts, you agree to:

Receive recurring SMS messages about events, offers, and updates

Message & data rates may apply

Frequency may vary

You may opt out at any time by texting STOP

For help, text HELP

We do not sell your phone number or share it with unauthorized parties.

7. USE OF WEBSITE & DIGITAL SERVICES

You agree not to:

Use the website for unlawful purposes

Attempt to hack, reverse engineer, or damage our systems

Use automated tools (bots, scrapers, etc.) without permission

Misrepresent yourself or submit false information

Interfere with website performance or security

Violation of these terms may result in termination of access.

8. INTELLECTUAL PROPERTY

All content on our website, funnels, and materials—including logos, menus, images, videos, text, and marketing materials—is the exclusive property of NNW Experiences.

You may not copy, reproduce, distribute, or use our content without written permission.

9. THIRD-PARTY SERVICES

We may use third-party vendors such as:

GoHighLevel (CRM & automations)

Stripe or other payment processors

Venues, DJs, partners, or affiliates

Marketing and analytics platforms

By using our services, you also agree to their terms and policies.

We are not responsible for actions taken by third-party providers.

10. EVENT TERMS & CONDITIONS

A. Entry & Conduct

We reserve the right to refuse entry or remove any attendee for behavior that:

Is dangerous or disruptive

Violates venue rules

Violates local laws

Harms staff, guests, or property

B. Photography & Media

By attending our events, you consent to being photographed or recorded. Media captured may be used for marketing unless otherwise requested in writing.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, NNW Experiences is not liable for:

Indirect, incidental, or consequential damages

Loss of profits or business opportunities

Injury or illness resulting from negligence by clients or venues

Failures caused by third-party providers

Delays or cancellations due to weather, emergencies, or force majeure events

Our total liability will never exceed the amount paid for the service or ticket.

12. INDEMNIFICATION

You agree to indemnify and hold harmless NNW Experiences, its staff, and partners from any claims, damages, losses, or expenses arising from:

Your use of our services

Your actions at events

Any breach of these Terms

Negligence or misconduct by you or your guests

13. PRIVACY POLICY

Your use of our website and services is also governed by our Privacy Policy, available on our website.

14. MODIFICATIONS TO TERMS

We may update these Terms at any time. The updated date will be posted at the top of this page. Your continued use of our services signifies acceptance of the updated Terms.

15. CONTACT INFORMATION

For questions regarding these Terms, contact us:

NNW Experiences
📧 [email protected]
📞 (415) 612-0734

🌐 www.nnwexperiences.com